OMAHA DRAIN LLC – GENERAL TERMS AND CONDITIONS SUMMARY
These Terms and Conditions govern the services provided by Omaha Drain LLC. Depending on specific circumstances, additional terms may apply. Omaha Drain LLC reserves the right to update these Terms and Conditions at any time without prior notice. We encourage you to review these terms before contracting our services.
1. SITE CONDITIONS
If Omaha Drain LLC must access neighboring properties during the course of work, the CUSTOMER is responsible for obtaining permission and agrees to indemnify and hold harmless Omaha Drain LLC and its employees from any claims or damages arising from such access, excluding negligence.
The CUSTOMER is responsible for securing and protecting all personal property, including but not limited to, furniture, fixtures, flooring, cabinetry, pets, vegetation, and valuables, throughout the duration of the project. Omaha Drain LLC is not liable for damage to unprotected property.
2. LIMITED WARRANTY
Omaha Drain LLC warrants its workmanship and materials against defects for one (1) year from the date of service unless otherwise stated in writing. This warranty does not cover:
- Misuse or negligence
- Acts of God (e.g., earthquakes)
- Drain cleaning services or refrigerant leaks
Manufacturer warranties, if available, supersede Omaha Drain LLC’s warranty.
Warranty claims must be reported within 24 hours of discovery. Omaha Drain LLC will respond promptly during normal business hours (8:30 a.m. to 4:30 p.m. CST, Monday through Friday, excluding holidays).
This warranty excludes liability for consequential or incidental damages, delays, or loss of use.
3. UNFORESEEN CONDITIONS
The CUSTOMER is responsible for concealed or unforeseen conditions discovered during the job that were not visible during the initial inspection. This includes, but is not limited to, damage to existing systems or equipment. CUSTOMER agrees to cover any additional costs for labor, materials, or equipment repairs due to such conditions.
Omaha Drain LLC does not perform hazardous materials removal (e.g., asbestos). If such materials are discovered, all work will pause until CUSTOMER arranges and pays for remediation by a certified specialist.
4. RECOMMENDATION NOT PERFORMED
If a recommended repair or option is declined by the CUSTOMER and a related issue occurs later, Omaha Drain LLC is not responsible for the resulting failure.
5. STOPPAGES
Omaha Drain LLC does not clear drain lines through roof vents.
If a cable becomes stuck during drain cleaning, removal and associated repairs are the CUSTOMER's responsibility.
Any sewage spills, including hazardous ones, must be cleaned at CUSTOMER’s expense.
6. LICENSES, PERMITS, AND FEES
The CUSTOMER is responsible for all permits, inspection fees, and taxes required for the work. Reasonable access must be granted to inspectors or additional charges may apply.
Additional work required by inspectors that is outside the original scope will be quoted and billed separately.
All legal notices regarding the job site must be forwarded to Omaha Drain LLC.
7. PARKING REQUIREMENTS
Safe and legal parking must be available within 100 feet of the property. Omaha Drain LLC does not park in red zones, medians, or underground garages. Delays or access issues due to lack of proper parking may result in additional charges.
8. PAYMENT TERMS
All work is billed based on a fixed Upfront Price that includes materials, labor, and taxes.
No itemized breakdown will be provided.
Deposits for Projects Over $5,000
A non-refundable deposit of $500 is required on all projects quoted over $5,000. This deposit secures materials, permits, and scheduling.
Full payment is due immediately upon completion of the agreed-upon work. Omaha Drain LLC reserves the right to cease work if payment is not made as scheduled.
Failure to pay as agreed entitles Omaha Drain LLC to recover reasonable expenses, including labor, material costs, overhead, legal fees, and other damages allowed by law.
9. RIGHT TO TERMINATE IN EVENT OF DISPUTE
In the event of a dispute, Omaha Drain LLC may immediately terminate the project and will be entitled to full compensation for:
- Work completed
- Materials used
- Reasonable overhead and profit
If CUSTOMER cancels before work begins, Omaha Drain LLC is entitled to the lesser of $1,000 or 10% of the contract value. If cancellation occurs after work begins, Omaha Drain LLC is entitled to the greater of 10% or the value of work contracted.
10. NOTICE OF DEFECTIVE WORK
Upon completion, CUSTOMER agrees to inspect all work within 48 hours and report any defects. Omaha Drain LLC must be given the first opportunity to correct any defects. Failure to do so voids all warranties.
Omaha Drain LLC is not responsible for reimbursement of work completed by another party.
11. SERVICES NOT COVERED
Unless specifically included in the proposal, Omaha Drain LLC does not provide services in other trades, including but not limited to:
- Carpentry
- Painting
- Stucco
- Tile
- Flooring
- Landscaping
Repairs to walls, paint, or landscaping after plumbing work are CUSTOMER’s responsibility unless otherwise stated in writing.
12. ENTIRE AGREEMENT
This document represents the complete agreement between CUSTOMER and Omaha Drain LLC. Any modifications must be made in writing and signed by both parties.
SEND CANCELLATION NOTICES AND CORRESPONDENCE TO:
Omaha Drain LLC
336 N 115th St
Omaha, NE 68154
Phone: (402) 200-5059
Email: contact@omahadrain.com
